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You can find your booking details after logging in to the aaconcierge app.

You can find the overview of your past and future reservations on the Guest center page on our website.

Each accommodation has its own information and slightly adapted house rules, which you can find before booking at the respective accommodation and after booking in your aaconcierge app.

Our properties are not indefinitely open for bookings. If you can't see availability for certain period in the future, there is high chance that we are not yet accepting reservations for that period. You can always write to us over the email in these situations and we will put you on the list of people that we will inform once a certain period becomes available for booking.

If the accommodation is not available for bookings, it is most likely that it has been booked already. However, in certain cases it could happen that your search settings don't accommodate for the policies or restrictions that certain accommodation has. For example, most of our accommodation has a minimum stay requirement of 2 nights or sometimes even higher depending on other circumstances.

All reservations made via aaconcierge.com are subject to a certain cancellation policy that will be very transparently visible during the process of reservation making. You can cancel your reservation free of charge as long as it is according to the policy. Keep in mind that there is a credit card charging fee of 4% which will always be deducted from the refund even when the cancellation has been made on time.

In case you would like to alter your reservation in any way, please contact us directly over the live chat on the website or the live chat inside the aaconcierge app and we will take care of this. Keep in mind that these changes can only be made for the reservations that are still inside the cancellation policy.

The accommodation is prepaid by credit card at the time of booking. Unfortunately, we cannot accept other means of payment such as cash, bank transfer or paypal.

The credit card details are not stored by us in any form at any time, which is why, for example, if you book an additional service for a fee during your stay, you will have to enter the credit card details again.

If a refund is due to be issues , it may take 3-5 business days for the funds to be transferred to your payment account which you've used to pay for our services.

All our accommodations work with digital check-in via our aaconcierge app. The same information is requested as for a traditional check-in at a reception in order to comply with the applicable laws. For your flexibility and to guarantee a smooth process, please make sure to do this before your arrival. Once you have checked in, you will be able to see your booking, all relevant information about the accommodation and the surrounding area, tourist attractions, a personal chat with us and much more.

Step1: After completing the booking you will receive an email. Click on the link in the text message to download the aaconcierge app. Step2: When you open the app, enter the reservation code from the email and you will proceed to registration form which you have to fill. Step3: After successful check-in, you will find yourself in the app with all the functions, such as: live chat, information about the accommodation, your booking, attractions and much more. The various tutorials in the app help you to find your way around using simple short videos.

According to Swiss law, we must ensure that the person that made the booking has actually travelled to the hotel, which is why verification is necessary, just like in a traditional hotel.

As we don't have a working reception, we need to verify that the person who made the digital check-in matches the person on the document that has been attached (ID of passport)

Depending on the accommodation that you've booked, you may have access with physical key or digitally with PIN code or bluetooth key. You will find all necessary info on the main page of the aaconcierge app.

You can find the map location of the accommodation inside the aaconcierge app. Select the "About us" page on the bottom menu and click on "Open in maps"

You can find the live chat function in the top-right corener of the app. Working hours of the chat are 8h-22h. In case you are having problems with your digital key and can't enter the accommodation, you can call us over the concierge devices that are usually located in the reception area and in front of the building. These devices are being monitored 24/7.

As soon as you are ready to leave and have not forgotten anything in the accommodation, you can click on check-out in the app so that we know that we can clean. If you have booked the accommodation with physical key, you will see the instructions in the app on how to return it.

The data will neither be sold nor passed on or used elsewhere. We are required by Swiss law to posses all the informations stated in the registration form for at least 6 months from the date of the reservation. You can request to have your details deleted after this period has passed.

We are doing everything according to the GDPR (EU general data protection regulation).

All the details on this topic are very transparently shown in our Privacy Policy document which you can download by clicking HERE.

We are required by law to keep data of all our guests for minimum 6 months. You can always request that we permanently delete your info from our system after that period passes.

You can find this option in the "Account settings" page after you log-in. Go to "Privacy and Security settings" and select to delete your account.

You will receive your money in your bank account on a quarterly basis after deduction of all costs.

If a guest cancels their booking and complies with the deadlines and rules for bookings that can be canceled free of charge, you do not have to pay any commission, but you will not receive any income. If a guest cancels and it falls under “not free cancelable booking”, a commission is due on the amount charged, regardless of whether they have stayed overnight or not. You will then also receive your share of the cancellation fee (cancellation fee minus the costs incurred).

aaconcierge AG can only be held liable for damage which it caused itself. In the event of damage, Swiss law with the “polluter pays” principle applies. If damage occurs, aaconcierge will inform you immediately and do its best to repair it and charge the costs to the person responsible. Nevertheless, it is sometimes difficult to claim compensation from guests who have already left, which is why you are obliged to have your accommodation and inventory insured with an insurance company.

The parties agree on a minimum price per night. aaconcierge may set the prices freely during the term of the contract, but may never fall below the minimum price. The guests pay the booking costs directly to aaconcierge, who is authorized to accept the payments and take care of the collection. aaconcierge may set the number of any minimum overnight stays itself.

The contract is concluded for a period of at least one year. The contract can be terminated in writing at the earliest after one year with a notice period of three months to the end of a season, i.e. on March 31 or October 31.